Dr. Ken Dooley is the Chief Strategy Officer for Empathic Building at Haltian and he is also a Postdoctoral Researcher in Smart Buildings at Aalto University. He has almost 20 years of experience in the built environment and has worked in London, Sydney, Dublin and Helsinki. The empathic building service combines a simple digital twin with real-time data from IoT and the experience of end users in a building is the top priority. The simple digital twins guarantee superb end-user and experience while also delivering the key data for operational excellence.