The Future of CX: Matching Speed of Your Customer

LIVE WEBINAR PRESENTATION

The Future of CX: Matching Speed of Your Customer 

7 JUNE 2022 | 10.00AM (ET) / 3:00PM BST | 45 MINS

About The Webinar

Thanks to rapidly accelerating digital behaviours, organizations need data-driven insights and solutions that create a complete 360-degree view of their customers. To stay ahead of your competition, businesses must now satisfy customers on multiple touchpoints — anytime, anywhere.

Join senior leaders from, EXL Service, Etraveli, Stanley Black & Decker, Unum to discuss how businesses can:

• Deliver frictionless resolution 
• Enhance their employee experience
• Move their CX from automation to prediction  
• Create journeys that are seamless across all channels 
• Get ahead of CX trends that will significantly impact CX in 2022 and beyond  

Speakers

EXL
Shashank
Verma

Head of Customer Experience – Digital

Etraveli
Pia
Vemmelund

Chief Customer Officer

Unum
Dora
Clements

Vice president of Digital Transformation

Stanley Black & Decker
Orlando
Gadea

Global CX Transformation

EXL
Matthew
Paris

VP and Head of Sales Engineering

Key Webinar Takeaways


Learn how businesses can deliver frictionless resolutions and enhance their employee experience.


Get ahead of the CX trends that will significantly impact CX in 2022 and beyond.


Find out how businesses can create journeys that are seamless across all channels.


Discover how businesses can move their CX from automation to prediction

Speaker Profiles

EXL

Shashank Verma

Head of Customer Experience – Digital


Etraveli

Pia Vemmelund,

Chief Customer Officer


Unum

Dora Clements

Vice President of Digital Transformation


Stanley Black & Decker

Orlando Gadea

Global CX Transformation


EXL

Matthew Paris – Moderator

VP and Head of Sales Engineering